Refund & Returns Policy
Our refund and returns policy lasts 30 days on physical merchandise. If 30 days have passed since your purchase, we won’t be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are not a big company, so you will be responsible for shipping charges to return the item.
Our refund and returns policy for workshops is 7 days before the start of the workshop. We have limited seating on all workshops, so you must submit your request for a refund 7 days before the start of the workshop, so we can open a seat for another participant.
We do not offer refunds and returns for digital downloads.
To complete an eligible return, we require a receipt or proof of purchase. If you cannot find the receipt we emailed you upon purchase, provide the email address you used to make the purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually appear on your statement within a 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again.
Returns
To return your product, you should mail your product to: East Broad Records, 1000 E New York Street, Long Beach, CA 90813..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at for questions related to refunds and returns.